We are committed to our clients being exceptionally pleased with our services.

Esquare Leadership will handle sensitive information regarding clients with discretion, and hold proprietary information and documents regarding the client and client’s organization in confidence. Within this guideline of sensitivity and confidence, we typically provide general information and feedback regarding a project to all stakeholders.

We expect all parties to communicate and provide ongoing feedback to each other throughout a project or event, and will work diligently to ensure the endeavor achieves positive results. If our work is satisfactory, we ask our clients to agree to serve as a reference. At any point that our work is felt to be unsatisfactory, we ask our clients to inform us so an effort can be made to meet the client’s expectations. We fully guarantee the quality of our work.

Fees will be invoiced at acceptance of project, and payment is to be made before a project begins unless waived for special circumstances. Fees are non-refundable unless services are cancelled by Esquare Leadership or we are unable to deliver a service. Registration fees for an event a client cannot attend or retained fees for a project cancelled by a client can be applied for similar project or event in the future. Expenses directly related to the project are to be invoiced at cost. Prompt payment is expected upon receipt of all invoices. Please make all checks payable to Esquare Leadership, LLC – EIN: 56-2276025. We also accept Visa and MasterCard.

Scope and cost of project can be re-negotiated by mutual consent. If the consultant is engaged by the client for other projects under separate agreements, then an effort will be made to leverage our service to the client for mutual time and cost effectiveness.